Legal notice and privacy policy

1. Legal notice

1.1. Site publisher

The website www.nateoconcept.com is published and operated by PJMD WEB, a simplified joint-stock company (SAS) with share capital of €20,000, registered with the La Rochelle Trade and Companies Register under number 890 838 816.

Registered office: ZAC de Bel Air, 17230 Andilly, France
SIREN number: 890 838 816
Intra-Community VAT number: FR08890838816
Phone: 05 46 01 49 14
Email: [email protected]
Publication director: Jules Gray

1.2. Site hosting

The site is hosted by:

Datacampus
27 avenue René Cassin
86360 Chasseneuil-du-Poitou, France
Phone: +33 (0)5 49 76 79 20
Website: www.datacampus.fr

1.3. Intellectual property

Nateo Concept is a trademark registered with the French National Institute of Industrial Property (INPI).

All elements on the site, including text, photographs, illustrations, videos, graphics, logos, product listings, and content, are protected under the French Intellectual Property Code.

These materials belong to PJMD WEB or their respective owners and are used with their permission.

Any reproduction, display, distribution, modification, or use, in whole or in part, without prior written permission is prohibited, except as permitted by applicable law.

1.4. Liability

PJMD WEB strives to provide information on the Nateo Concept site that is as accurate and up to date as possible.

The information provided may nevertheless be changed or updated at any time.

The site may contain links to third-party websites. PJMD WEB does not control their content and cannot be held responsible for it, subject to applicable legal provisions.

1.5. Consumer mediation

In accordance with Articles L.612-1 et seq. of the French Consumer Code, any consumer may use a consumer mediator free of charge to seek an amicable resolution to a dispute with Nateo Concept.

After submitting a written complaint to our customer service team, if no satisfactory solution is reached, consumers may refer the matter to the following mediator:

CM2C - Centre de la Médiation de la Consommation de Conciliateurs de Justice
49 rue de Ponthieu
75008 Paris, France
Phone: 01 89 47 00 14
Email: [email protected]
Website: www.cm2c.net
Submit a dispute: Submit a dispute to CM2C

Consumers have a maximum of one year from submitting a written complaint to the business to refer the matter to the mediator, subject to the conditions set out in regulations.

Mediation is free for consumers and does not deprive them of their right to bring a case before the appropriate courts.

1.6. Extended producer responsibility (EPR)

In accordance with Article L.541-10-13 of the French Environmental Code, PJMD WEB is registered in the national producer register for the furniture sector (EA).

Unique Extended Producer Responsibility (EPR) identifier: FR034000_103FWD

This identifier confirms PJMD WEB’s registration for its extended producer responsibility obligations in this sector.

Information on sorting, recycling, and take-back of old furniture is available in the terms and conditions of sale and from customer service.

2. Privacy policy

2.1. Data controller

PJMD WEB is the controller responsible for personal data processing carried out in connection with the operation of www.nateoconcept.com.

We place particular importance on protecting the personal data of our customers and visitors.

Processing is carried out in accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act.

2.2. Personal data collected

As part of our online sales activities, we may collect the following data:

  • First and last name.
  • Mailing address, email address, and phone number.
  • Information relating to orders, deliveries, returns, and invoices.
  • History of purchases and communications with customer service.
  • Information relating to warranty claims and after-sales service cases.
  • Transaction information provided by our payment providers.
  • Technical and browsing data.
  • Marketing preferences and consent.
  • Data about interactions with our communications, where collection is permitted.

Complete payment card details are processed by secure payment providers and are not intended to be stored directly by Nateo Concept.

2.3. Purposes and legal bases for processing

Personal data is used for the following purposes:

  • Order management: purchases, payments, deliveries, invoicing, and returns. Legal basis: performance of the contract.
  • Customer service and warranties: handling requests, complaints, and after-sales service cases. Legal basis: performance of the contract and legal obligations.
  • Accounting: retention of accounting and tax records. Legal basis: legal obligation.
  • Customer account management: access to site services and order tracking. Legal basis: performance of the contract.
  • Marketing: sending information about our products, new arrivals, and promotions. Legal basis: consent where required, or an applicable legal exception for existing customers concerning similar products or services.
  • Improving the customer experience: satisfaction surveys and improvements to our services. Legal basis: legitimate interest, subject to the rights of the individuals concerned.
  • Audience measurement: analysis of site performance. Legal basis: consent where required.
  • Personalized advertising: campaign measurement and ad personalization. Legal basis: consent where required.
  • Security: protecting the site and preventing fraudulent use. Legal basis: legitimate interest or legal obligation, depending on the processing.

2.4. Data recipients

Personal data is accessible to authorized PJMD WEB staff and to providers needed to operate the store and fulfill orders.

These providers may include:

  • Carriers and logistics partners.
  • Secure payment providers.
  • Hosting and IT service providers.
  • Customer relationship management and communications providers, including Brevo.
  • Audience measurement and advertising services, including Google and Meta, in accordance with applicable consent requirements.
  • Customer review management services.
  • Cookie and consent management providers, including Axeptio.
  • Accounting, legal, and administrative service providers.

Depending on the services involved, these providers may act as processors, separate controllers, or joint controllers.

PJMD WEB does not sell its customers’ personal data.

2.5. Data retention periods

Personal data is retained for a period appropriate to the purposes for which it is processed and to applicable legal obligations.

  • Order data: for the time needed to perform the contract, manage the customer relationship, and handle any disputes, then archived if necessary.
  • Invoices and accounting records: ten years in accordance with accounting obligations.
  • Customer marketing data: during the customer relationship, then generally for three years after it ends.
  • Prospective customer marketing data: generally three years from collection or the last contact initiated by the prospective customer.
  • After-sales service cases and warranties: for the time needed to handle requests and fulfill warranties, then archived in accordance with applicable retention periods.
  • Customer account data: for as long as the account is in use, subject to the rules for managing inactive accounts.
  • Cookie choices: according to the consent manager’s settings, taking CNIL recommendations into account.

When the applicable retention periods expire, data is deleted, anonymized, or securely archived where justified by a legal obligation or legitimate interest.

2.6. Security and confidentiality

PJMD WEB implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration, and unlawful disclosure.

Access to data is limited to people and providers who need it to perform their duties.

Payments are made through secure payment solutions.

2.7. Data transfers outside the European Economic Area

Some technical, analytics, or advertising providers may process personal data outside the European Economic Area.

When such transfers take place, they must rely on a mechanism authorized by the GDPR, such as an adequacy decision or standard contractual clauses accompanied, where necessary, by additional safeguards.

Individuals concerned may obtain information about the applicable safeguards by contacting our customer service team.

2.8. Your rights

In accordance with applicable regulations, you have the following rights, subject to the conditions set out by law:

  • The right to access your personal data.
  • The right to correct inaccurate information.
  • The right to erasure of data.
  • The right to restrict processing.
  • The right to object, particularly to marketing.
  • The right to data portability where legal conditions are met.
  • The right to withdraw your consent at any time when processing is based on it.
  • The right to provide instructions on what happens to your data after your death, under the conditions set out in French law.

To exercise your rights, you can contact our customer service team at: [email protected].

We respond to requests within the time limits set by regulations.

If there is reasonable doubt about a requester’s identity, additional information strictly necessary to verify it may be requested.

You may also file a complaint with the French Data Protection Authority (CNIL): www.cnil.fr.

2.9. Marketing communications

Nateo Concept may send customers and prospective customers information about its products, new arrivals, promotional offers, and services, in accordance with applicable regulations.

Every electronic marketing communication includes a simple way to unsubscribe.

You can also opt out of marketing communications by contacting our customer service team.

3. Cookie policy

3.1. What is a cookie?

A cookie is a file or tracking technology that may be stored on or accessed from your device when you browse a website.

Cookies help operate an online store, store certain preferences, measure site traffic, and, with your consent where required, personalize advertisements.

3.2. Categories of cookies used

Strictly necessary cookies

These cookies help manage the shopping cart, secure browsing, maintain a session, and remember privacy choices. They are used without consent when they meet the legal conditions for exemption.

Functional cookies

They store certain preferences and improve the browsing experience. Consent is obtained where required.

Audience measurement cookies

They help measure traffic, analyze visitor journeys, and improve site performance. They require consent unless they meet the regulatory conditions for exemption.

Advertising cookies

They help measure the effectiveness of advertising campaigns and show ads tailored to users’ interests. They may be used by Google and Meta, subject to the required consent.

Social media and third-party service cookies

Some services integrated into the site may place tracking technologies, particularly to display external content or enable sharing on social media. Their use complies with applicable consent requirements.

3.3. Consent management

Nateo Concept uses a consent management solution, including Axeptio, to allow visitors to manage their cookie preferences.

On your first visit, you can accept, reject, or customize cookies that require consent.

Nonessential cookies that require consent must not be placed before you agree.

You can withdraw your consent or change your preferences at any time using the cookie management tool available on the site.

Rejecting nonessential cookies does not prevent you from using the store’s main features.

3.4. Retention periods for cookies and choices

How long cookies are retained depends on their purpose and type.

Applicable retention periods are specified in the consent management tool where available.

Choices to consent or refuse are retained for an appropriate period, taking CNIL recommendations into account.

4. Spam protection - Google reCAPTCHA

The Nateo Concept site uses Google reCAPTCHA v3 to help protect certain forms against automated use and spam attempts.

This service may process certain technical information about your device and browsing activity.

Its use is governed by the applicable rules on the protection of personal data and tracking technologies.

For more information, see Google’s privacy policy and its terms of service.

5. Credits and site design

The Nateo Concept online store was designed by Devle using PrestaShop software.

6. Contact

For any questions about this legal notice, the protection of your personal data, or use of the site, you can contact our customer service team:

Nateo Concept
Phone: 05 46 01 49 14
Email: [email protected]