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Furniture delivery
In France or elsewhere in Europe, choose the delivery option that suits your destination and needs.
✓ Prepared within 1 to 2 business days*
✓ You choose your delivery date**
✓ Fees calculated in your cart
Delivery in mainland France
Three ways to receive your furniture to suit your needs.
Standard delivery
At the truck
Monday through Friday
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- Delivery at the truck.
- Schedule your delivery by text message or email.
- You choose your date from the options offered by the carrier.
- Monday through Friday, 8 a.m. to 6 p.m.
- Delivery takes place over a full day.
- No weekend delivery.
Premium delivery to an upper floor
In your room of choice
Monday through Friday
Saturday delivery available in the Paris region
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- Delivery to your room of choice.
- Schedule your delivery by text message or email.
- You choose your date from the available options.
- Monday through Friday, 8 a.m. to 6 p.m.
- Saturday delivery available only in the Paris region.
- A 4-hour window may be available depending on your area.
Premium + Assembly delivery
Delivery to your room of choice + assembly
Availability depends on your region
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- Delivery to your room of choice with furniture assembly.
- Schedule your delivery by text message or email.
- You choose your date from the available options.
- Paris region: Monday through Saturday, 8 a.m. to 7 p.m.
- Departments 85, 44, 17, and 79: Monday through Friday, 8 a.m. to 6 p.m.
- A 4-hour window may be available depending on your area.
Delivery in Europe
Nateo Concept also delivers your furniture to several European countries.
Standard delivery
Furniture delivery across Europe
Depending on your destination country
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- Delivery is available in the European countries listed above.
- Estimated delivery time of 5 to 7 business days after shipping.
- Delivery arrangements depend on the country and carrier.
- Fees are calculated in your cart based on your address and the products.
Premium delivery
A delivery service to suit your needs
Depending on the country and available service
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- Premium service depends on the country and areas served.
- Estimated delivery time of 7 to 14 business days after shipment.
- Arrangements depend on the destination and carrier.
- Premium + Assembly service is not available internationally.
Estimated delivery times after shipping. Available services and their terms may vary by country, address, and products ordered. Premium + Assembly delivery is not available internationally.
Want delivery to another country?
Contact our team to explore delivery options for your destination.
*For in-stock products. **For deliveries by appointment, subject to carrier availability. Fees are calculated in your cart.
How does delivery work?
From preparation to delivery, we keep you informed every step of the way.
Preparation
We prepare your order and send you an email.
Shipping
Your furniture is handed over to the carrier. You receive a shipping confirmation email.
Choosing your delivery date
The carrier contacts you. You choose your delivery date from the available options.
Delivery
You receive your furniture on the agreed date, according to your chosen delivery service.
Frequently asked questions
Answers to your delivery questions.
How much does delivery cost?
Shipping costs are calculated automatically in your cart, based on the products ordered, your address, and your chosen shipping method.
Do you deliver internationally?
Yes, we also deliver your furniture to several European countries!
We deliver to Belgium, Luxembourg, Germany, the Netherlands, Italy, Spain, and Portugal.
Standard delivery: 5 to 7 business days after shipping.
Premium delivery: 7 to 14 business days after shipping.
Premium + Assembly delivery is not available internationally. Services and delivery times may vary by destination.
For delivery to another country, contact our customer service team .
Can I choose my delivery date?
Yes, you choose your own date for deliveries by appointment!
After your order ships, the carrier contacts you with available delivery dates. You select the one that works for you.
Would you like your order delivered later? Enter your preferred date in the “Comments” field at step 3 of checkout so we can arrange shipment.
Can I choose a delivery time window?
A 4-hour delivery window may be available with Premium and Premium + Assembly delivery in France, depending on your area.
For Standard delivery in France, plan to be available all day between 8 a.m. and 6 p.m. A more precise delivery window will be provided on the day of delivery according to the carrier’s procedures.
For international deliveries, arrangements depend on the carrier and destination.
Are the furniture items delivered assembled?
Our furniture is generally delivered unassembled.
Premium + Assembly delivery includes in-home assembly in eligible areas of France.
This service is not available for international deliveries.
What happens if a product in my order is unavailable?
Your order ships when all items are available.
If you'd like to receive in-stock products sooner, you can place two separate orders.
What if a package is damaged or missing?
Describe any damage or missing packages in detail on the delivery receipt.
Take photos and contact our customer service team.
If there is significant damage, you can refuse the package.
What if I'm not home for delivery?
Contact our customer service team promptly to arrange another delivery attempt.
Storage fees may apply after 8 days at the carrier's facility.
Have a question about your delivery?
Our team is here to listen and help you.
Contact our team