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Services and benefits
Since Nateo Concept's creation, we have made it a point of honor to be as close as possible to our customers to provide them with the best possible service. Our daily challenge: to prove ourselves in a highly competitive market dominated by large groups with national or European renown, which are at the opposite end of our vision of e-commerce. Discover the actions we implement to ensure you the best possible experience.
Shipping within 24/48h
Upon receiving your order, our service processes your request and verifies your information (address and mobile phone number valid) to avoid any delivery issues.
We also check the selected items to ensure you won't have any unpleasant surprises upon receipt: incorrect mattress size or thickness, bed linen dimensions, product-associated accessories, etc. Orders are collected daily Monday through Friday (except holidays).
Our team ensures order preparation within 1 to 2 business days (except weekends and holidays). We allow you to add messages when placing your order to schedule a delayed delivery or add any useful additional information.
Delivery within 3 to 5 business days
We partner with transport companies Geodis, Heppner, DIJI Trans, GLS, and La Poste. The choice between these 5 carriers is made based on several factors to maximize environmental carbon impact optimization as well as the costs involved.
The factors taken into account are:
- The chosen delivery method (delivery to the truck, inside your home in the desired room, or inside your home with furniture assembly);
- The weight of items;
- The destination (delivery address in France, Belgium, Luxembourg, Germany, Netherlands, Italy, Portugal, Spain).
Receipt of your order
Our teams are here to help with any issues during the receipt of your order.
- Having trouble contacting the carrier: our team contacts them directly and provides you with all available information.
- Your packages arrived damaged: we will send you the parts within 2 to 3 weeks maximum to avoid a complete return of the product and thus reduce our carbon footprint.
- A question during furniture assembly: we have chosen to limit the number of references to know our catalog products perfectly. We are available by phone and video call to help you!
Product warranty
At Nateo Concept, all our items come with a 3-year commercial warranty, starting from the delivery date, against any defects in materials, design, or manufacturing.
To ensure the longest possible lifespan for our products, we work closely with our partner production facilities, which allows us to provide replacement parts very quickly.
Secure payments
You can pay for your order online by credit card (Carte Bleue, Visa, Mastercard, and Maestro), in 3 or 4 installments with our ALMA service, by PayPal, bank transfer, or check. Online payments are secure and guaranteed by Caisse d'Epargne. We ensure that no banking data passes through the online store by using a secure SSL payment mode that encrypts your banking information.
Return
Changed your mind? The selected product no longer suits you? Nateo Concept ensures your satisfaction by accepting returns. You have 14 days from the date of receipt of your order to withdraw and return your items.
To know how to proceed, contact us directly by phone at 05 46 01 49 14 or by email at [email protected]
