Services & benefits

From placing your order to using your furniture, we’re here to help every step of the way.

Why order from Nateo Concept?

Services designed to make your life easier.

Careful order preparation

1 to 2 business days

We check your order before shipping it.

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  • We verify your contact details to help ensure smooth delivery.
  • We check that the items, dimensions and accessories ordered match.
  • In-stock products are prepared within 1 to 2 business days.
  • You can request a later delivery date in your order comments.

Delivery options to suit you

France & Europe

Several options depending on your destination and needs.

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  • Standard delivery to the delivery truck.
  • Premium delivery to the room of your choice, depending on the destination.
  • In-home assembly is available in certain areas of France.
  • Choose a date from those available through the carrier for deliveries by appointment.
  • Delivery is available in several European countries.

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Personalized support

Before & after your purchase

A team ready to offer advice and assistance.

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  • Advice before you order.
  • Support if you encounter an issue with the carrier.
  • Support if a package arrives damaged.
  • Assembly help by phone or video call.

Contact our team

Furniture backed by a warranty

3 years

A commercial warranty and ongoing support.

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  • 3-year commercial warranty subject to applicable terms.
  • Protection against covered defects in materials, design or manufacturing.
  • You can request replacement parts, subject to availability.
  • Support from our after-sales team.

This warranty is in addition to your statutory rights.

Secure payments

Multiple options

Choose the payment method that works for you.

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  • Card payment: Visa, Mastercard and Maestro.
  • Pay in 3 or 4 installments with Alma, subject to eligibility.
  • PayPal.
  • Bank transfer.
  • Secure online transactions.

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Support with returns

14 days

Changed your mind? We’ll explain the process.

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  • 14-day right of withdrawal from the date of receipt, subject to legal exceptions.
  • Information on the return process and its terms.
  • Our team will help coordinate your request.

Any fees depend on the reason for the return and the applicable terms.

View our FAQ

Services are subject to applicable terms, availability and service areas.

Need more information?

Our team is here to help before and after your order.

Contact our team