Help & Contact
Have a question about our furniture or your order? Find the answers you need and contact our team if you need help.
Frequently asked questions
Do you have a store where I can see your furniture?
Our furniture is available exclusively on our website. We don’t have a physical store.
Want to see more details? Subject to availability, we can send you additional photos or samples.
How much does delivery cost?
Delivery fees depend on the products ordered, their weight, your address, and the delivery method you choose.
The exact amount is calculated in your cart, before checkout.
Where can I find a product’s dimensions?
All our furniture dimensions are listed on each product page, under the “Dimensions & Packages” tab.
Some products also have detailed diagrams available in the product photos.
How can I change my delivery address?
Your order has not shipped yet: contact us promptly using the contact form below and include your order number.
Your order has already shipped: contact us as soon as possible. We’ll explore options for changing the delivery with the carrier.
Additional fees may apply if your delivery needs to be rerouted.
What happens after I place my order?
- Confirmation: you’ll receive an email confirming your order.
- Preparation: we’ll prepare your furniture and update you by email.
- Shipping: you’ll receive an email when your order is handed over to the carrier.
- Scheduling an appointment: for deliveries requiring an appointment, the carrier will contact you so you can choose a date from the available options.
- Delivery: you’ll receive your furniture according to the service you selected.
How do I submit an after-sales service request?
For any after-sales service request, use the contact form below and select the relevant subject.
To help us process your request, please include:
- Your order number
- Photos of the issue
- The numbers of the affected parts, if applicable
Our team will get back to you to help.
How do I return a product?
In principle, you have 14 days after receiving your order to exercise your right to withdraw, in accordance with legal requirements.
Contact us using the form below to learn about the return process and any applicable fees.
We recommend keeping the original packaging and carefully protecting the products if you return them.