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Frequently asked questions
Have a question about our furniture, your order or your delivery? Find all the essential answers here.
Products
Everything you need to choose and care for your furniture.
Do you have a store where I can see your furniture?
Our furniture is available exclusively on our website. We do not have a physical store.
Our team can send you additional photos or samples, subject to availability.
Where can I find a product's dimensions?
Dimensions are listed on each product page, under “Dimensions & Packages.”
Technical diagrams may also be available in the photo gallery.
Can I receive material samples?
Yes, we can send samples by mail, subject to availability.
Contact our team to submit your request.
Is furniture delivered assembled?
Our furniture is generally delivered unassembled, with assembly instructions.
Premium + Assembly service is available in certain areas of France. It is not offered internationally.
What warranty comes with your furniture?
Our furniture comes with a 3-year commercial warranty, subject to the applicable terms.
This warranty is in addition to the statutory guarantees you are entitled to.
Where can I find the assembly instructions?
The assembly instructions are usually included in one of your order's packages. Check all the packaging.
If you can't find it, contact us with your order number.
Can I order a replacement part?
Yes, subject to parts availability, we can help you replace a component of your furniture.
Contact our customer service team and provide the order reference, batch number, and number of the part you need.
Delivery
Time frames, appointments and delivery in France or elsewhere in Europe.
What are the delivery timeframes?
In metropolitan France:
- Standard: 2 to 5 business days
- Premium: 5 to 10 business days
- Premium + Assembly: 5 to 10 business days
For international deliveries:
- Standard: 5 to 7 business days
- Premium: 7 to 14 business days
These time frames cover transit after shipment, for services available at your address.
Do you deliver internationally?
Yes! We deliver to Belgium, Luxembourg, Germany, the Netherlands, Italy, Spain and Portugal.
For another destination, contact our customer service team to discuss the options.
The Premium + Assembly service is not available internationally.
How much does delivery cost?
Delivery charges depend on your products, your address and the service selected.
Delivery charges are calculated automatically in your cart before payment.
Can I choose my delivery date?
Yes, for deliveries by appointment.
After your order ships, the carrier will contact you and offer available dates. You can choose the one that suits you.
Can I request a later delivery date?
Yes. When placing your order, enter your preferred date in the “Comments” field before completing your purchase.
We'll arrange shipment taking your request into account. You'll then schedule a delivery appointment with the carrier.
Can I have my order delivered on Saturday?
With Premium and Premium + Assembly, Saturday delivery is available only in the Île-de-France region.
Other delivery times depend on the delivery option selected.
Can I choose a delivery time window?
In France, a four-hour delivery window may be offered with Premium and Premium + Assembly services, depending on the area.
For Standard delivery, allow a full day, from 8 a.m. to 6 p.m.
For international deliveries, arrangements vary by carrier and destination.
How can I have my order delivered to the room of my choice?
Choose Premium delivery or Premium + Assembly, if the service is available at your address.
Orders
Track and change your order, and find your order documents.
What happens after I place my order?
- You'll receive a confirmation email.
- We prepare your order and keep you updated by email.
- You'll receive a shipping confirmation email.
- For deliveries by appointment, the carrier will contact you.
- Your furniture is delivered according to the service you selected.
How do I track my order?
We'll email you updates as your order is prepared and shipped.
You can also check its status in your account under “Order history.”
I haven't received my confirmation email.
Check your spam folder and the email address you entered when ordering.
If you still can't find your confirmation email, contact our customer service team .
Can I modify or cancel my order?
Contact us promptly, ideally before your order ships, to request a change or cancellation.
Once your order has shipped, your options for making changes are more limited. Your legal rights still apply.
How do I retrieve my invoice?
Log in to your account, then go to “Order history.”
You can download your invoice there as a PDF when it becomes available.
Payment
Payment methods, security and help with transactions.
What payment methods are available?
Several payment options are available when you place your order.
Is my payment secure?
Yes, online payments are processed through secure systems.
Your payment card information is not stored directly on our website.
My card payment was declined. What should I do?
Check your card's spending limit and complete any security verification required by your bank, including 3D Secure.
If the problem persists, contact your bank or our customer service team.
Returns & refunds
How to return an item or get a refund.
What is the withdrawal period?
You generally have 14 days from receipt to exercise your right to cancel, subject to exceptions provided by law.
How do I return an item?
Contact our customer service team for return instructions specific to your order.
Be sure to protect the product carefully for shipping.
Who pays for return shipping?
If you exercise your right to cancel, you may have to pay the direct costs of returning the item, as explained in the information provided before you placed your order.
If a defect is covered by the statutory guarantee of conformity, you must not be charged for the costs of resolving it.
When will I receive my refund?
If you exercise your right to cancel, your refund will be issued within the legally required time frame.
The refund may be delayed until we receive the product or receive proof that it has been shipped, subject to the applicable terms.
What should I do if I refuse delivery?
Let our customer service team know promptly that you refused delivery and why.
How the return is handled and any associated costs depend in particular on why you refused delivery and your legal rights.
After-sales service
Our team is here to help if you have any difficulties.
How do I submit an after-sales service request?
Use our contact form and select the relevant subject.
Be sure to include your order number, photos of the problem and the numbers of the affected parts.
What should I do if my packages arrive damaged?
Check the condition of the packages when you receive them.
If there is damage, note the specific issues on the delivery receipt, take photos and contact our customer service team.
If there is significant damage, you can refuse the package.
A package is missing from my delivery. What should I do?
Clearly note which package is missing on the delivery receipt and contact our customer service team.
We can make the necessary inquiries with the carrier.
The carrier hasn't contacted me. What should I do?
If you haven't been contacted within 3 business days of shipment about a delivery by appointment, contact us.
Our team can follow up with the carrier to arrange your delivery.